Resources

Resident Services

Packages have a way of arriving when you’re not home. To help out, we are happy to accept parcels delivered by UPS, Fed-ex or any other delivery services on your behalf.

While renter’s insurance is not a requirement of your residency at Turtle Creek, we strongly encourage all of our residents to obtain renter’s insurance. It protects your personal property if anything happens, and can pay for any damage or loss to the apartment property. Like everyone at Turtle Creek, you are responsible for damage or loss to apartment property, and your person caused by fire, vandalism, water damage, and other injurious acts or crime.

Emergency Services: 911
Police Department: 765-457-1105
After-hours maintenance emergency: 1-866-691-1242
After-hours courtesy officer: 1-866-691-1242

Elementary- Kokomo Center Schools
Middle School/Junior High- Kokomo Center Schools
High School- Kokomo Center Schools

Apartment Maintenance

Within 48 hours of your service request (excluding weekends), a Turtle Creek associate will respond. If special parts or outside services are required, we’ll take care of those arrangements for you and complete your request as quickly as possible. To make sure you get the service you deserve, please direct all requests to the Turtle Creek office. We’ll do everything we can to solve the problem.

Our on-call maintenance technician will be happy to assist you with the following 24-hour emergency items:

  • No electricity throughout the apartment
  • No water throughout the apartment
  • No heat in extremely cold temperatures (60 degrees or below)
  • Malfunctioning air conditioner in extremely hot temperatures (85 degrees or above)
  • Water coming into your apartment (i.e. flooding, leaks, etc.)
  • Toilet not working (if you only have one bathroom)
  • Possibilities of fire from electrical sparks, burning odor, or detection of smoke. If a fire occurs, call 911 first!
  • Anytime your apartment security is compromised (i.e. broken window, damaged lock, etc.)

If you are experiencing a life-threatening emergency, please dial 911!

(Power Failure)

  • Determine if there is an area power failure and that your electricity payments are up to date.
  • Check your circuit breakers. Turn them all to the “OFF” position, then turn to the “ON” position.
  • Call our office if an area power failure is not evident and step two does not restore power.

(Stoppage or overflow)

  • Turn off the “shut off” valve nearest the fixture. Note: To do so, turn the shut-off valve a quarter to the right.
  • Do not use fixture.
  • Call our office.

If you are locked out of your apartment during normal business hours, please contact the leasing office. We will be happy to provide you with a key with proper photo identification. If you are locked out during non-business hours, please contact a local locksmith.

If you require pest control service, please contact our leasing office and we will be happy to schedule a pest control appointment for you. You will be asked to secure all pets during this pest control visit.

When you move in your apartment will be fully equipped with light bulbs in all of the permanent fixtures.

Please purchase the necessary light bulbs, and if you need assistance simply submit a service request for the maintenance team to install the new bulb for you. If you have any questions regarding types of bulbs or how to change a light bulb, please don’t hesitate to contact the leasing office. We are happy to help!

Caring For Your Community

One of the things our residents find most attractive about Turtle Creek is the simplicity, consistency and cleanliness of how our buildings look. Maintaining that look requires everyone’s cooperation, and as a result, the community does not allow the installation of wires, aerials, radio or television antennas, clotheslines, or other lines on roofs, patios, balconies, windows, or any part of the building or premises.

Noise can be a nuisance, and at Turtle Creek, we ask all of our residents to be considerate of their neighbors when entertaining, using their television or stereo, or using appliances and vacuum cleaners late at night. If you reside in an upstairs apartment that also means avoiding running, jumping, or slamming doors.

If you are experiencing a noise concern, please let our leasing staff know and we will address the issue promptly.

We try to keep the grounds and public areas clean, neat and attractive for everyone to enjoy. Some basic community guidelines to help us stay beautiful are:

  • Please make sure your garbage goes straight from your apartment to the community trash receptacle. We do not allow bags of trash to be left in hallways or common areas.
  • Please remember that smoking is not allowed in our common areas, hallways or elevators.
  • Finally, please show respect for landscaped areas, shrubbery, and trees. We work hard to keep the grounds looking great and appreciate your help in keeping them that way.

Your balcony or patio is here for your enjoyment. Patio furniture and flower pots are welcomed accessories to your outdoor living space.

  • Please refrain using your patio/balcony area for storage. Turtle Creek offers complimentary storage units. Please inquire within the leasing office for details.
  • Gas, charcoal or wood grills or open-flame devices are not permitted for use on your balcony or patio.

For your peace of mind, door-to-door solicitation is not allowed. If a solicitor makes it to your door, please refer them to our office. We will take care of it.

Displaying or discharging fireworks, guns, slingshots, or any type of firearm or weapon is strictly prohibited. Violation of this policy by any resident, occupant, or guest may result in the immediate termination of the lease contract.

Turtle Creek offers a wide variety of amenities for your enjoyment at no extra fee.

  • Sparkling Swimming Pool
  • Picnic Area
  • Sauna
  • Café
  • Billiard Room
  • 24hr Fitness Center

Please remember, when you or an occupant sign for recreational equipment, you are responsible for any damages that occur during that time.
All guests are to be registered for use of the pool and obtain a pool guest pass prior to use. Guests are limited to two guests per apartment per day. Refer to your lease or contact leasing office for further information.

Parking

All vehicles parked in community parking areas must be in working condition and have current registration tags. Additionally, we must ask that if you do not intend to operate your vehicle for an extended period of time that you park in less premium parking spaces as a courtesy to your neighbors. Vehicles in violation of the following guidelines will be towed without notice at the owner’s expense:

  • Abandoned vehicles and disabled cars
  • Vehicles with expired license plates
  • Vehicles parked in handicap zones
  • Vehicles blocking the dumpsters
  • Vehicles parked in the grass

Pets

Pets are welcome at Turtle Creek but we do have a few restrictions:

  • All pets must be registered at the leasing office.
    Unfortunately, we are not able to accommodate dogs larger than 40lbs.
  • We allow up to two pets per apartment.
  • We do not accept Pit Bulls, Dobermans, Rottweilers, Chows, Akitas, Mastiff breeds, Wolf hybrids, Rhodesian Ridgebacks or German Shepherds, Siberian Huskies, and Alaskan Malamutes.
  • Your dog must be leashed and under your control at all times when outside your apartment.
  • You must pick up your pet’s waste each time you take him or her out. A $50 clean up fee will be charged to pet owners that do not clean up after their pet.
  • Pets are not to ever be left unattended outside or on the balcony/patio of your apartment.
  • Cats must remain inside your apartment or be leashed, or in a carrier, when outside.
  • For the community’s rules about other types of pets, please check with the office. We’ll be happy to provide more information.

Rent Payment and Lease Agreement

Please make your rent payments by personal check, certified check or money order, or through our online payment system. You are welcome to drop off rent checks in the office, or for after-hours payment, please use our rent drop box.

  • Cash and partial payments cannot be accepted.
  • Remember to clearly write your apartment number on the check or money order.
  • Delinquent rent payments are subject to late charges, as well as, legal fees and court costs. If rent has not been received by the 5th day of the month, a late fee of $25 will be due on the morning of the 6th day and an additional $5 each day rent has not been paid. If rent has not been received by the 15th day of the month, the account will be submitted for eviction and will be subject to legal fees.
  • Bank returned checks will not be re-deposited. In addition to late charges, the resident incurs a N.S.F. charge of $25.
  • Checks returned by the bank must be redeemed within 48 hours with a cashier’s check or money order. Two returned checks will necessitate that for a period of 12 months, rent payments are made only by cashier’s check or money order.

All apartment homes at Turtle Creek Kokomo are total electric. Before moving in the electricity must be turned on in new occupant’s name with Duke Energy. Water/sewage/trash fees are as followed:

  • Efficiency: $23 Monthly
  • One-bedroom $28 Monthly
  • Two-bedroom $38 Monthly

We will contact you in advance of your lease expiration date to introduce renewal options and explain any changes to lease terms and rental rates. The lengths of renewal lease terms vary, but usually do not exceed twelve months. If you choose to continue residency on a month-to-month basis at the end of your original lease term, you may be required to pay monthly rent premiums over and about the stated market rent. If you choose not to renew, your lease requires a 60-day written notice to vacate.

We want you to stay with us for a long time, so if you find your current home no longer meets your needs, consider transferring to another apartment home within the community. We will be happy to assist you in finding an apartment that will meet your new requirements.

Roommates are jointly responsible for all rental payments and lease terms. As a result, a notice to move out from one roommate is considered as a notice from all roommates residing in the apartment.

Upon move-out, the security deposit refund check (if one is owed) will be made out in the names of all residents listed on the lease agreement and mailed to the forwarding address provided. That means roommates will have to decide when and how to divide the deposit appropriately.

Fair Housing

At Turtle Creek, we are committed to the principles of Fair Housing. We will not discriminate in the leasing and management of our community on the basis of sex, age, marital status, race, creed, ancestry, color, religion, national origin, gender, handicap, sexual orientation, or familial status.

These principles are guaranteed by law, meaning that we cannot and will not provide different adult and family sections of the apartment community nor require one set of rules for certain residents and another set of rules for others.

We promise to provide all residents and guests with the same courteous treatment and application of company and community guidelines.

To assure a quality lifestyle for all residents, we have established occupancy guidelines for the maximum number of persons that can occupy each floor plan type: Two occupants in an efficiency or one bedroom, four occupants in a two bedroom, and six occupants in a three-bedroom floor plan. If you experience a change in family size that puts your family outside the guidelines, please contact the office to assist you with the transition.

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